Refund and Cancellation Policy

14 days free, no card needed. After that it's month to month: cancel any time and you won't be charged again. We don't refund part-months.

Every new account gets 14 days free. We don't ask for a card to start. If you don't pick a plan by the end of the trial, the app goes read-only. Nothing is charged and nothing is deleted.

Cancel any time from Settings, or email support@arborly.co.nz. Your plan stays active until the end of the month you've paid for, then stops. No cancellation fee.

Your data stays available read-only after that, and you can download it or delete your account whenever you like.

Plans are billed monthly in advance. Once a month has been billed and you've been able to use it, we don't refund it, in whole or in part, and we don't pro-rate refunds when you cancel or move to a smaller plan partway through a month.

If we've charged you by mistake (twice, or after you cancelled), tell us and we'll refund it in full.

If Arborly is unavailable for a long stretch because of something on our side, talk to us. We'll look at a credit.

Move up a plan and the change starts straight away. Move down and it starts from your next billing date.